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1、Click to edit Master title style往,Click to edit Master text styles往往,Second level,Third level,Fourth level,Fifth level,*,單擊此處編輯母版標題樣式,單擊此處編輯母版文本樣式,第二級,第三級,第四級,第五級,*,Intercultural Communication,Lecture 9:Intercultural business management,Review,Introductions and Greetings,Handshaking and Exchanging B
2、usiness Cards,Business Card Etiquette in,different cultures,Dressing and Dining,Social Customs,Invitations,Gift Giving,and Receiving,Humor,Superstitions and Taboos,Main Contents,1.,Cultural factors in international business management,2.,Corporate culture,3.,Development of teamwork,4.,Strategies for
3、 international marketers,What is,intercultural,business,management,?,跨文化商務管理真正作為一門科學，是在,20,世紀,70,年代后期的美國逐步形成和發展起來的。它研究的是在跨文化條件下如何克服異質文化的沖突，進行卓有成效的管理，其目的在于如何在不同形態的文化氛圍中設計出切實可行的組織結構和管理機制，最合理地配置企業資源，特別是最大限度地挖掘和利用企業人力資源的潛力和價值，從而最大化地提高企業的綜合效益。,跨文化,商務,管理中涉及到三種文化：組織文化、合資企業文化及民族文化,。,1.,Cultural factors in i
4、nternational business management,There are four mian cultural in international business management:,Individual culture,Organizational Culture,National Culture,Joint Venture Culture,Types of organizational culture,Organizational culture is the personality of the organization.,It includes:,A,cademy cu
5、lture,universities,hospitals,large corporations,etc.,B,aseball team culture,investment banking,advertising,etc.,C,lub culture,the military,some law firms,etc.,F,ortress culture,banks,large car companies,etc.,Joint venture culture,What is joint venture?,合資企業一般指中外合資 中外合資經營企業是由中國投資,者和外國投資者共同出資、共同經營、共負盈
6、虧、共擔風,險的企業。外國合營者可以是企業、其他經濟組織或個人。,中國合營者目前只限于企業、其他經濟組織，不包括個人,和個體企業。經審查機關批準，合營企業是中國法人，受,中國法律的管轄和保護。它的組織形式是有限責任公司。,The Functions of J,oint,V,enture,C,ulture,Culture fulfills a number of functions:,I,ntegration,create a general consensus on fundamental issues and facilitates decision making during crisis
7、,C,oordination,shared values and norms,coordinate actions motivation,the change of values and the emphasis on the individual,I,dentification,“we-feeling”,The influence of national culture,National culture is an important influence on the development of joint ventures.,National cultural differences h
8、ave an important impact in large,multinational companies.,The influences of national cultures,are an extra limiting variable,which management must take into account.The different levels of culture,which do not exist in isolation,are always linked together.,2.Corporate culture,What is Corporate cultu
9、re?,Simple terms:,Corporate culture,is“the way things work in a corporation.”Culture can be best understood as overlapping webs or patterns of widely shared and deeply felt values and assumptions in an organization.,General terms:,Corporate culture,is the look,the feel,the atmosphere of an organizat
10、ion and people within it.It is based on ones perceptions and assumptions of how things get done within that particular organization.,Some tips,in understanding,Corporate culture,A companys culture is greatly influenced by the,management,team as they set the policies and,practices for,the organizatio
11、n.,Many articles and books have been written in recent,years,about culture in organizations,usually referred,to as,“corporate,culture”.,Every organization has its own unique culture or value,set.,To be specific,corporate culture can be looked as a,system.,Often the people who see an organizations cu
12、lture,more,clearly are those from the outside,the new,comers,or the,consultants.,The contents of corporate culture,Culture comprises the deeply rooted,but,often,unconscious,beliefs,values,and norms,shared by,the members of,the organization.,Culture drives the organization and,its,actions.It is,somew
13、hat like“the,operating system”of the,organization.,It guides how employees think,act,and,feel.,The culture of Honda,Its logo,Honda 1,其創始人為本田宗一郎,本田汽車公司（Honda Motor）是汽車行業的彼得潘一,家拒絕長大的公司。作為世界上最年輕的以及少數幾家保持,獨立的主要汽車制造商，本田一向喜歡我行我素。本田堅決,維護其創始人所倡導的獨立行事、快速行動的企業文化，大,膽地在全球戰略、產品概念以及可持續使用的資源等方面堅,持走自己的道路。當習慣性思維促使汽車
14、制造商們紛紛朝一,個方向奔去時，本田注意到了這一點，于是便轉而向另一個,方向進發。,Honda 2,自 1948 年作為一家摩托車制造商誕生至今，本田的這一策略一直很奏效。本田現在是世界第七大汽車制造商和贏利最高的汽車制造商之一。本田在日本占有 15%的市場份額，超過日產（Nissan），僅次于豐田（Toyota）。在幾乎占據了本田營業利潤三分之二的北美市場，本田已經建立了第五家汽車裝配廠，并且正在對叁大“汽車制造商最后的堡壘輕型卡車市場發起進攻。它在新型燃料方面也占據著重要地位。在其它汽車制造商正在就行駛里程和排放主宰21世紀汽車工業的兩大問題大傷腦筋時，本田在這兩個領域已處于領先地位。,H
15、onda Mode（本田模式）,對公司員工,充分尊重個人，公平合理授權,一人一事，自由競爭,（保證每一個人部自由選擇一個自己的主攻方向的權利。）,造就獨創式人才,顧客滿意為第一原則,信賴培養,The Philosophy of Honda（本田哲學/本田理念）,本田精神中最核心的是“尊重個性”與“三個喜悅”，“它所表達的信念是：希望根據“尊重個性”同所有和本田的企業活動發生關系的人們建立一種能夠共同分享喜悅的相互信賴關系?！绷⒆阃ㄟ^企業活動，“應該使購買商品的人（購買的喜悅），從事商品的銷售，服務的人（銷售的喜悅）、從事創造商品的一系列企業活動的人（創造的喜悅），彼此能夠互相分享喜悅?！闭沁@
16、樣的富于人性化的、顧客導向的企業哲學，指引著本田企業的一步步發展壯大。,3.Development of teamwork,Teamwork means cooperation among employees and employers.,Team members must be flexible,adaptable,and able to work together to further their companies goals to succeed and stay competitive.,Selection of the team,There are several things to select a successful,team:,The composition of the team needs to be appropriate to the size of the team and the teams objectives.,The location of team members.,Functional expertise is not sufficient f
跨文化交際課程unit9
